We don't operate like a standard shop so things can take a little longer to arrive.
As we dont employ full time members of staff the UKSN shop operates on a part time basis. This can make it a little difficult to ship products, so things can take a little longer than you are currently used to. We are no Amazon when it comes to shipping that's for sure....
All of our staff currently work on a voluntary basis and have full time jobs, family's and run other businesses so please be patient. In peak season things can take a few weeks so please be aware of this when ordering.
With this said we try our very best to dispatch as quickly as possible with around 90% of all orders arriving within 2 weeks (non peak).
The upside to this: We can maximise profits pushed back into the network. This allows us to grow rapidly, invest in infrastructure, equipment, events and training. It also allows us to continually expand the shop and release new services.
Average delivery times:
- Within 1 week: 30%
- 1-2 weeks: 90%
- 2-3 weeks: 97%
- 3-4 weeks: 99%
In peak season or busy periods orders can take considerably longer. Please contact us for an estimate.
If you do need a item urgently please contact us and we can organise a faster delivery method such as next day. This service will of course cost additional.
Couriers and tracking
UKSN only uses 2 specific couriers due to specific store integration requirements.
- My Hermes (Tracked): Used for the majority of parcels over the size of an envelope.
- Royal Mail: Used for small parcels including membership.
You should automatically receive a shipping confirmation email once your parcel has been collected. You can additional view this information from within your account.
Membership is actioned manually and you will generally receive your welcome email and membership number within 2-3 weeks. Your physical membership items are dispatched as per our standard procedures and you should receive within a month. If you have purchased a tier containing a paracord bracelet these are made to order and will arrive separately within 4-7 weeks. I
f you want to access the SN1 group straight away - simply add your invoice number instead of your SN1 number.
- Biltong is bought to order and made on demand for us. This means its especially fresh! Unfortunately this can add a delay to your order so we advise buying this separately if you require your order quickly. On average it takes 1 week to be made and delivered directly to us but this can be affected by seasonal holidays and the companies event schedule.
- Bracelets are made to order by a 3rd party so can take 1 month+. For updates contact UKSN paracord directly on Facebook.
- We do not operate at weekends - We are out enjoying the wilderness! We are generally the most active in the evenings after 6pm
- Shipping is normally done once per week so please contact us if its needed urgently and we can arrange alternative shipping (Additional costs are applicable).